Refund & Return Policy

Last updated: 2026/05/11

We want you to be happy with your purchase. Because our items are print-on-demand (made to order), we handle refunds and replacements under the policy below. Our production partner in the United States only prints and ships your order; all refund/replacement requests must be submitted to us.

1) 30-Day Refund / Free Replacement Coverage

Our 30 Days FULL Refund / FREE Replacement Policy covers the following situations when you contact us within 30 days of delivery:

Defective or damaged items: the item arrives defective, damaged, broken, or not functioning as intended (if applicable).
Wrong item / not as described: the item received is materially different from the product description or from the customization details provided at checkout.
Incorrect or mismatched size: you received a different size than ordered, or sizing is clearly mismatched due to fulfillment error.
Lost or missing items: the package is lost in transit, or items are missing from the shipment.

Return Process, Shipping Costs & Return Address: If your claim is approved for a refund or replacement, you will generally not be required to return the item.

Return Shipping Cost: If we specifically request a physical return for verification of a defective/wrong item, we will cover the return shipping cost by providing a prepaid shipping label. We do not accept returns for change of mind, so there is no customer responsibility for return shipping costs in general.
Return Address Note: Please DO NOT send your purchase back to the manufacturer's address listed on the package. If a physical return is required, our support team will provide you with the correct return address via email.

Restocking Fee: We do not charge any restocking fees.

2) Not Eligible for Refunds or Replacements (No Coverage)

We are not responsible for, and do not offer refunds/replacements for, the following:

Requests submitted after 30 days from the delivery date.
Customer-provided errors, including incorrect size selection, product selection, shipping address, or customization information entered at checkout.
Damage caused by misuse, mishandling, or poor maintenance.
Items that have been washed, worn, soiled, or altered, and are damaged due to customer handling.
Change of mind or personal preference (taste, color expectations, etc.).
Items purchased during a sale or promotion.

3) How to Request a Refund or Replacement

To help us resolve issues quickly, please follow this process:

Step 1 — Contact us
Email support@quoteofthings.com (or use our Contact Us form). Please include your order number.

Step 2 — Provide evidence
Send:

clear photos of the item(s) you received; and
photos of the package, including the shipping label (important for verification).

Step 3 — Resolution
After review, we will confirm whether you will receive:

a free replacement, or
a refund (full or partial, depending on the situation), or
another appropriate solution.

We may ask for additional information if needed to validate the claim.

4) Refund Timing & Payment Methods

If a refund is approved, it will be issued automatically to the original payment method used at checkout.

PayPal (Our current payment method): Once processed on our end, refunds typically take 3 to 5 business days to appear in your PayPal account.
Credit / Debit Cards (Coming soon): Please note that direct credit/debit card payments will be supported in the future. Once implemented, refunds to cards will generally take 5 to 10 business days depending on your bank.

(Bank and payment provider processing times may vary).

5) Notes for Print-on-Demand Items

Because items are made to order:

minor variations in print placement and color may occur and are not necessarily considered defects; and
we cannot guarantee exact color matching across different screens/devices.

If you believe the difference is significant, contact us and we’ll review your case.