Last updated: 25 September 2026
Support: support@quoteofthings.com
Items are print-on-demand. Dreamship or CustomCat prints and ships; all refund and replacement requests must be sent to us.
1) 30-day refund or free replacement if you contact us within 30 days of delivery for:
- Defective or damaged items
- Wrong item or item not as described
- Wrong size due to a fulfillment error
- Lost or missing items
This coverage applies to regular-price and sale items. If we approve a refund or replacement, you usually do not return the item. If we ask for a return, we provide a prepaid label. Do not mail the item to the manufacturer address on the package. No restocking fee.
2) Not covered
- Requests more than 30 days after delivery
- Customer errors (wrong size, design, or address entered at checkout)
- Damage from misuse, washing, wear, or alteration
- Change of mind or preference (items are made to order)
3) How to request
- Email support@quoteofthings.com or use the Contact form. Include your order number.
- Send clear photos of the item and of the package/shipping label.
- We confirm a replacement, a refund, or another solution.
4) Refund timing. Approved refunds go back to the original PayPal payment. After we process them, they typically appear in PayPal within 3–5 business days.
5) Print-on-demand notes. Small differences in print placement or color can occur and are not automatically defects. If the difference is significant, contact us and we will review it.
Our office: SN 4, Thôn 1 Kim Lan, Xã Bát Tràng, Thành phố Hà Nội, Vietnam. Phone: +84 98 639 6472.
